Refund policy

RETURNS

STANDARD RETURN POLICY:
We understand that not every product meets your needs or expectations. Our aim is to make the return process as straightforward and fair as possible for products that haven’t met your project requirements. This includes products not on sale, clearance, or customized, including leather panels.

We offer a 30-day return window from the date of receipt for approved returns.

RETURN SHIPPING COSTS:
Return shipping costs are the responsibility of the customer. Should a return be authorized, you’ll need to cover these costs, including any necessary packaging to ensure the product’s safe return in new and unused condition.

PRODUCT RETURN REQUIREMENTS:

• Shrink-wrapped Products: Must be returned with the shrink-wrap unbroken.
• Branded Packaging: Must be returned in their original, sealed packaging.
• Leather Panels: Returnable within 30 days provided they have not been modified in any way and are in their original shipped condition.

NON-RETURNABLE ITEMS:

• Customized Products: Cannot be returned due to their personalized nature. However, we will look at whatever issue there may be on a per case basis.
• Clearance, Sale, and Odd Lot Items: Are not returnable due to their discounted pricing.
• Color Differences: We strive for accurate representation, but cannot guarantee exact matches without a sample.

ITEM DAMAGED IN TRANSIT:

If your order arrives damaged, please contact us at [email protected] with details and photographs of the damage for assistance.

INSURANCE CLAIMS:
We advise purchasing insurance to protect your order. Insured orders are fully covered for loss or damage. Without insurance, we release all monetary responsibility for lost or damaged orders, though we’ll attempt to assist in tracking down the issue to the extent possible.

HOW TO INITIATE A RETURN:
Email [email protected] with your order number and the reason for your return. If your return is due to an issue with the product, include photos to facilitate the process. Approved returns will receive an RMA number, crucial for processing your return.

REFUND OR REPLACEMENT:
Upon receiving your return, we’ll inspect the item(s) and process refunds or replacements accordingly. Refunds can take up to 7 days to process, with additional time for your bank to process the transaction. Replacements will follow our standard processing timeframe.

WHERE TO RETURN:
Contact [email protected] to initiate your return and receive an RMA. Returns without prior authorization or for non-returnable products may face processing delays or denial.